Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (either an individual or an entity, “Customer” or “you”) and Glacis Technologies, Inc., a Delaware corporation (“GLACIS,” “we,” “us,” or “our”).

By accessing or using our website at www.glacis.io (the “Website”) or our AI governance and attestation platform (the “Services”), you agree to be bound by these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have the authority to bind that organization.

If you have a separately executed Master Service Agreement or Enterprise Agreement with GLACIS, that agreement governs your use of the Services and takes precedence over these Terms to the extent of any conflict.

2. Description of Services

GLACIS provides AI governance infrastructure, including cryptographic attestation services that verify the execution of AI governance controls (guardrails, policies, content filters) on enterprise AI deployments.

Our Services include, but are not limited to:

• Cryptographic attestation and evidence collection for AI system interactions
• Compliance mapping across regulatory frameworks (EU AI Act, ISO 42001, NIST AI RMF, and others)
• AI governance gap analysis and assessment tools
• Transparency logs and Merkle-tree-based proof systems
• APIs, SDKs, and integration tools for enterprise AI systems

Processing of customer data through our platform is governed by GLACIS’s standard Data Processing Agreement (DPA), available on request by contacting [email protected].

3. Accounts and Access

To use certain features of our Services, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to:

• Provide accurate and complete information when creating your account
• Keep your login credentials secure and not share them with unauthorized parties
• Promptly notify us at [email protected] if you become aware of unauthorized access to your account
• Be responsible for all activities conducted through your account

4. Intellectual Property

4.1 Customer data

You retain all right, title, and interest in and to any data, content, or materials you submit to the Services (“Customer Data”), including all intellectual property rights therein. Nothing in these Terms transfers ownership of Customer Data to GLACIS.

You grant GLACIS a limited, non-exclusive, non-transferable, royalty-free license to access, copy, store, transmit, and process Customer Data solely to the extent necessary to provide the Services to you and as otherwise expressly authorized by these Terms.

4.2 GLACIS platform and methodology

GLACIS retains all right, title, and interest in and to the Services, including all software, algorithms, attestation methodologies, cryptographic protocols, documentation, and improvements thereto, together with all intellectual property rights therein. You receive only the license rights expressly granted in these Terms.

The Services are not provided on a work-for-hire basis. Any suggestions, feature requests, or feedback you provide about the Services may be used by GLACIS without obligation to you.

4.3 No AI training on Customer Data

GLACIS will not use Customer Data to train, fine-tune, evaluate, or improve any machine learning model, large language model, or AI system, except where you have provided explicit prior written consent.

4.4 Aggregated data

GLACIS may collect and use data derived from your use of the Services in aggregated, anonymized, and de-identified form that does not identify you or any individual (“Aggregated Statistics”) to improve and develop the Services and generate industry benchmarks. Aggregated Statistics are not Customer Data.

5. Acceptable Use

You agree not to use the Services to:

• Violate any applicable law, regulation, or third-party rights
• Submit false, misleading, or fabricated attestation data or governance evidence
• Use the Services to certify compliance where you know the underlying facts to be false
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Services
• Access the Services to build a competing product or service, or for competitive intelligence purposes
• Circumvent access controls, rate limits, authentication mechanisms, or security measures
• Transmit malware, viruses, or other destructive code
• Use the Services to process data in violation of applicable data protection laws
• Interfere with or disrupt the integrity or performance of the Services
• Use outputs generated by the Services as a substitute for qualified legal, regulatory, or compliance advice
• Sublicense, resell, or redistribute the Services without prior written authorization
• Attempt to extract system prompts, model weights, training data, or proprietary algorithms through adversarial techniques

We reserve the right to suspend your access immediately and without notice for security threats, illegal activity, or violations that pose a risk to the Services or other customers. For other violations, we will provide reasonable notice and an opportunity to cure before taking action.

6. Attestation Disclaimer

Attestation records, cryptographic receipts, Merkle proofs, and other evidence generated by the Services reflect system behavior as observed and recorded at a specific point in time. They demonstrate that specified events or data states were captured and cryptographically committed. Such attestations do not represent, warrant, or guarantee that the underlying AI system operations comply with any law, regulation, standard, or framework.

The Services are an evidentiary tool, not a regulatory certification. Compliance mapping, coverage scores, gap analyses, and framework assessments generated by the Services are informational estimates based on available evidence. They are not authoritative determinations of legal compliance and are not a substitute for qualified legal counsel, certified auditors, or regulatory experts.

You are solely responsible for determining whether your operations comply with applicable laws and regulations, including without limitation the EU AI Act, ISO 42001, NIST AI RMF, HIPAA, and any state or national AI governance law.

7. Service Availability

We use commercially reasonable efforts to maintain the availability and performance of the Services. However, the Services are provided on an “as available” basis, and we do not guarantee uninterrupted or error-free operation.

We may perform scheduled maintenance with reasonable advance notice. We may also need to perform emergency maintenance without notice to address security incidents or critical issues.

Specific service level commitments, uptime guarantees, and associated credits (if any) are defined in separately executed customer contracts and are not part of these Terms.

8. Fees and Payment

Certain features of the Services require payment. Pricing, payment terms, and billing details are as set forth on our pricing page or in a separately executed order form or customer agreement.

Unless otherwise agreed in writing, fees are non-refundable. We may change pricing for future subscription periods with at least 30 days’ prior notice.

9. Confidentiality

Each party agrees to protect Confidential Information disclosed by the other party with at least the same degree of care it uses to protect its own confidential information, but no less than reasonable care.

“Confidential Information” means any non-public technical, business, or financial information disclosed by either party, including Customer Data, pricing, product roadmaps, security architecture, and the terms of any customer agreement.

Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party without restriction; (c) is independently developed without use of the disclosing party’s information; or (d) is rightfully received from a third party without restriction.

10. Warranties and Disclaimers

10.1 Limited warranties

GLACIS warrants that:

• The Services will perform materially in accordance with our published documentation
• We will provide the Services using commercially reasonable care and skill
• We will comply with applicable laws in providing the Services

10.2 Disclaimer

Except for the express warranties above, the Services are provided “as is” and “as available.” To the maximum extent permitted by applicable law, GLACIS disclaims all other warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. GLACIS does not warrant that the Services will meet all of your requirements or that use of the Services will ensure compliance with any law or regulation.

11. Limitation of Liability

11.1 Exclusion of consequential damages

To the maximum extent permitted by applicable law, neither party will be liable to the other for any indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, data, or business opportunities, arising out of or related to these Terms, regardless of the form of action (contract, tort, strict liability, or otherwise) and even if the party has been advised of the possibility of such damages.

11.2 Cap on liability

To the maximum extent permitted by applicable law, each party’s total aggregate liability arising out of or related to these Terms will not exceed the amounts paid or payable by Customer to GLACIS during the twelve (12) months immediately preceding the event giving rise to the claim.

11.3 Exceptions

The limitations in Sections 11.1 and 11.2 do not apply to: (a) either party’s indemnification obligations; (b) either party’s breach of confidentiality obligations; (c) your breach of the Acceptable Use policy; (d) liability arising from fraud or willful misconduct; or (e) liability that cannot be limited under applicable law.

12. Indemnification

12.1 By GLACIS

GLACIS will defend, indemnify, and hold harmless Customer from third-party claims alleging that the Services, as provided by GLACIS and used in accordance with these Terms, infringe a third party’s intellectual property rights, and will pay any resulting damages or settlement amounts.

12.2 By Customer

Customer will defend, indemnify, and hold harmless GLACIS from third-party claims arising from: (a) Customer Data; (b) Customer’s violation of the Acceptable Use policy; or (c) Customer’s use of the Services in violation of applicable law.

12.3 Procedure

The indemnified party must: (a) promptly notify the indemnifying party; (b) give the indemnifying party sole control of the defense and settlement; and (c) provide reasonable cooperation. The indemnifying party may not settle any claim in a manner that imposes obligations on the indemnified party without prior written consent.

13. Term and Termination

13.1 Term

These Terms are effective when you first access or use the Services and continue until terminated by either party.

13.2 Termination for convenience

Either party may terminate these Terms at any time by providing 30 days’ written notice to the other party. For paid subscriptions, termination takes effect at the end of the then-current billing period.

13.3 Termination for cause

Either party may terminate these Terms immediately upon written notice if the other party: (a) materially breaches these Terms and fails to cure within 30 days of receiving notice; or (b) becomes insolvent, files for bankruptcy, or ceases operations.

13.4 Effect of termination

Upon termination: (a) your right to access and use the Services ceases; (b) you may request export of your Customer Data within 30 days, after which we may delete it; (c) GLACIS will delete or return Customer Data in accordance with applicable data processing agreements; (d) all accrued payment obligations survive.

Sections that by their nature should survive termination will survive, including Sections 4 (Intellectual Property), 6 (Attestation Disclaimer), 9 (Confidentiality), 10.2 (Disclaimer), 11 (Limitation of Liability), 12 (Indemnification), and 15 (Governing Law).

14. Modifications to Terms

We may update these Terms from time to time. We will post the updated terms on this page with a revised effective date and provide at least 30 days’ notice of material changes (via email or a notice within the Services). Your continued use of the Services after the effective date of updated Terms constitutes acceptance of those changes.

If you do not agree to updated Terms, you may terminate your account before the changes take effect.

15. Governing Law and Dispute Resolution

15.1 Governing law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, excluding its conflict of law rules.

15.2 Dispute resolution

Before initiating formal proceedings, the parties will attempt in good faith to resolve any dispute through senior executive negotiation for a period of 30 days following written notice of the dispute.

If the dispute is not resolved through negotiation, either party may bring suit in the state or federal courts located in the State of Delaware. Each party consents to the exclusive jurisdiction of such courts and waives any objection based on venue or inconvenient forum.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or Confidential Information.

16. General Provisions

• Entire agreement: these Terms, together with our Privacy Policy and any separately executed customer agreements, constitute the entire agreement between the parties.
• Assignment: you may not assign these Terms without our prior written consent. GLACIS may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.
• Severability: if any provision is held unenforceable, the remaining provisions continue in full force and effect.
• Waiver: failure to enforce any provision does not constitute a waiver of that provision.
• Force majeure: neither party is liable for failure to perform due to circumstances beyond its reasonable control, including natural disasters, war, pandemic, government action, or infrastructure failures.
• Independent contractors: the relationship between the parties is that of independent contractors. Nothing in these Terms creates a partnership, joint venture, or agency relationship.
• Notices: legal notices must be sent in writing to [email protected] (for GLACIS) or to the email address associated with your account (for you).

17. Contact Us

If you have questions about these Terms, please contact us:

• Email: [email protected]
• Address: Glacis Technologies, Inc., 1209 Orange St, Wilmington, DE 19801, United States